Putting Clients First: Why Integrity Matters in Medicare Planning

At Mainstreet Synergy Group, putting clients first isn’t a slogan—it’s the foundation of everything we do.

Recent news has highlighted just how critical that commitment is. The U.S. Department of Justice (DOJ) has filed a complaint alleging serious misconduct within the Medicare Advantage space, naming major insurers such as Aetna, Elevance Health (formerly Anthem), and Humana, as well as well-known brokers including eHealth, GoHealth, and SelectQuote.

According to the DOJ, these companies allegedly engaged in illegal kickback schemes—steering seniors into Medicare Advantage plans based on financial incentives instead of what was truly in the client’s best interest.

This kind of behavior is not just unethical—it erodes public trust in our industry and, most importantly, puts vulnerable individuals at risk.

Our Promise: Always Put the Client First

At Mainstreet Synergy Group, we take a different approach. Our advisors are trained and supported to provide objective, client-focused guidance with one goal in mind: helping people make the best possible decisions for their health, finances, and future.

Here’s what that looks like in action:

✅ Unbiased Recommendations We do not push specific carriers or products based on incentives. We evaluate each client’s individual needs and present the most suitable options—whether that’s Medicare Advantage, Medicare Supplement, or another solution entirely.

✅ Transparency in Every Step Our clients understand what they’re purchasing, how it works, and how it fits into their broader financial picture. We’re not in the business of fine print and fast talk.

✅ Ethical Standards That Guide Every Decision Our team adheres to a strict ethical framework because we believe that integrity and long-term relationships go hand in hand.

What This Means for You

If you’re a client, prospective client, or caregiver, this news may understandably cause concern—especially if you’ve enrolled in a Medicare Advantage plan through one of the brokers named in the complaint.

You deserve to feel confident in your coverage and know that your plan was selected for the right reasons, not someone else's bottom line.

That’s why we offer no-cost Medicare reviews. If you’re unsure whether your current plan is still the best fit—or if you simply want a second opinion—our team is here to help.

Why It Matters Now More Than Ever

As the healthcare and insurance landscape becomes more complex, the need for trusted, ethical guidance is only growing. Seniors deserve better than to be treated like a number or a transaction.

At Mainstreet Synergy Group, we remain steadfast in our mission to serve our clients with integrity, empathy, and expertise.

Let’s rebuild trust—one conversation at a time.

📞 Contact us today to speak with a licensed advisor who will always put your needs first.

🌐 www.mssynergygroup.com

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